Who sees what data?
Effective date: September 2026. In the jay99 App your data is viewed in several distinct sections, and each section has a different function; this policy explains it step by step
Your information is not kept unnecessarily; it is used only for support, security, and account operation
Account data
Name, phone number, login history and basic profile are read here; these are needed for account setup and verification
Device and technical data
IP, device type, browser and session ID are kept for security checks to detect unusual logins
Why is account data kept?
The information you provide during registration is account data; it includes your name, username, phone number and basic account setup information
This data is usually kept while the account is active, and when needed for legal or security work it can be extended up to 6 months; authorized support, verification, and security teams may review it
Many Dhaka users use the same number for quick login, so jay99 App And Payment pageIts information is kept together.
How do device and technical data work?
Some automatic data comes from your phone or browser; this includes device model, operating system, language setting and connection quality
These can be kept in security logs for up to 90 days; later, if there is no need for audits or issue detection, they are reduced
In Bangladesh, this data helps keep sessions stable on slow networks; some users switch networks before accessing on older Android phones, especially when jay99 APK Using
What do usage and behavioral data show?
Which pages you opened, how long you stayed, which buttons you pressed, these usage data show where people get stuck
This data may be kept for up to 12 months, but reports usually only show summaries for longer periods; the analytics team and product development team view only a concise form
It does not read personal conversations, but shows which features are more useful based on Dhaka and Chattogram usage patterns
Messages, support and contact records
If you send a message, email or support ticket, these are communication data with questions, answers and time records
These records are usually kept for up to 24 months, so that if the previous issue recurs, support agents, compliance teams and moderation teams can quickly reference them
To contact Contact page For quick answers, write a clear subject.
Why are cookies and tracking data needed?
Cookies remember your preferences, language and sign-in status, so you don't have to change settings repeatedly
Session cookies are cleared when the browser is closed, and a small persistent cookie can stay up to 180 days, so you are recognized quickly upon return
Users of bKash, Nagad and Rocket often have multiple tabs open; cookies keep the session intact and reduce incorrect logouts
What rights do you have?
You have control over your data; you can exercise the rights below if you wish
- Right to know what data is kept.
- Right to request correction of incorrect data.
- Right to request deletion of unnecessary data.
- Right to opt out of marketing messages.
- Right to manage cookies.
On request, responses are usually provided within 7 business days; additional information may be requested to verify, so data is not given to the wrong person